Personal information is information that is associated with your name or personal identity. Mylens.mu uses personal information to understand your needs and interests, and to provide you with better services. Once you choose to provide us with personal information, you can be assured it will be used only to support and improve your customer relationship with Mylens.mu. Mylens.mu will not sell, rent or lease your personal information to others.
On some Mylens.mu web pages you can register an account, order products or services, request information, and subscribe to marketing or support materials. The types of personal information you provide to us on these pages may include name, address, phone numbers, e-mail address, user IDs and passwords, and contact lens preferences. To personalise or improve our website, products, services or communications, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.
Non-personal information refers to data on usage and service operation that is not associated with a specific personal identity. Mylens.mu collects and analyses non-personal information to evaluate how visitors use the Mylens.mu website.
Mylens.mu uses your personal information to provide you with services and to help us understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalise promotional offers and to personalise the Mylens.mu website. Occasionally, we may also use your information to contact you for market research regarding Mylens.mu’ products or services.
Non-personal data is aggregated for reporting on the Mylens.mu website’s usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.
Mylens.mu will not sell, rent or lease your personal information to others. Mylens.mu will not share your personal information with third parties, unless you have given your permission for us to request products or services on your behalf. Your permission will be requested when you submit your information.
Mylens.mu works with third-party service providers and suppliers to deliver complete products, services and customer solutions described in "How We Use Your Information". Suppliers and service providers are required to keep the information received on behalf of Mylens.mu confidential, and may not use it for any purpose other than to carry out the services they have agreed with Mylens.mu. These service providers may change or we may work with additional service providers to better accommodate our customers.
We reserve the right to disclose customers’ personal data to our ultimate holding company and any of its subsidiaries, if necessary.
Mylens.mu will not share personal information with any other third parties without your permission, unless to:
(i) Respond to duly authorised information requests of governmental authorities
(ii) Comply with any law, regulation,or court order
(iii) Help prevent fraud, or enforce or protect the rights and properties of Mylens.mu
(iv) Protect the personal safety of Mylens.mu’ employees and third parties on Mylens.mu’ property
(v) Transfer personal data if the Mylens.mu website is acquired (or the majority of the company is acquired) by a third party
(vi) Transfer personal data if we sell or acquire any business or assets to a third party buyer or seller
Mylens.mu gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product-specific and service-specific information, and Mylens.mu marketing communications. Mylens.mu communications may include new product information, special offers, or an invitation to participate in market research.
You may choose to receive Mylens.mu communications by e-mail or by live chat. We will make every effort to honour your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or delivery updates.
Mylens.mu strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy.
We will provide you with access to your information, including making reasonable effort to provide you with online access to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID
Every user has a right to review, correct or update their personal data and can do so by logging into their account on the Mylens.mu website. Personal data processing will stop immediately upon the user’s request. Mylens.mu commits to responding immediately to requests concerning personal data protection.
Mylens.mu is committed to protecting the information with which you provide us. To prevent unauthorised access or disclosure, to maintain data accuracy, and to ensure the appropriate use of information, Mylens.mu has in place appropriate physical and managerial procedures to safeguard the information we collect.
Mylens.mu uses third party payment service providers (PSPs), including Paypal, in order to process credit and debit card transactions on the customer’s behalf.
In order to complete a purchase on our website, you may be transferred to pages hosted by the third party PSP. Our partner PSPs are fully Payment Card Industry Data Security Standard (PCI DSS) compliant.
The third party PSP takes full responsibility for the security of your transactional data. We have taken reasonable steps to ensure that no transactional data that passes to our PSP’s servers can be used, changed or examined by third parties. Unless under obligation by law, our partner PSPs will not share personal information with any other organisation or individual.
Any data we collect may be transferred to and stored on servers located at the following address: 360 N. Pacific Coast Highway, Suite 1055 El Segundo, CA 90245.
We will do our best to protect your personal data, although we cannot guarantee the security of your data once transmitted to our website. We will strive to prevent unauthorised access to your data using strict procedures and security features.
For material changes to this Policy, Mylens.mu will provide notification to affected customers.